Refund Policy
Last Updated: May 20, 2024
At CS2 Inventory Valuation, we strive to ensure your complete satisfaction with our services. This Refund Policy outlines our procedures and conditions regarding refunds for subscription fees and other purchases made through our website and services.
By using our services, you agree to the terms of this Refund Policy. Please read this policy carefully before making any purchases.
1. Subscription Refunds
1.1 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee for new subscribers to our Pro and Elite subscription plans. If you are not satisfied with our service within the first 7 days after your initial purchase, you may request a full refund of your subscription fee.
To be eligible for a refund under our 7-day money-back guarantee:
- You must submit your refund request within 7 days of the initial subscription purchase.
- This must be your first subscription to the particular plan (the guarantee does not apply to subscription renewals or upgrades from another plan).
- Your account must not have violated our Terms and Conditions.
Note: The 7-day money-back guarantee applies only to monthly and annual subscription plans. One-time purchases of reports or other services are subject to the separate refund policies described below.
1.2 Subscription Cancellations
You may cancel your subscription at any time through your account settings or by contacting our customer support team. When you cancel a subscription:
- Your cancellation will take effect at the end of your current billing period.
- You will continue to have access to the subscription features until the end of your current billing period.
- No partial refunds are provided for the unused portion of your current billing period except as specified in section 1.3 below.
- Your subscription will not automatically renew after the current billing period ends.
1.3 Exceptional Circumstances
We may consider partial refunds for the unused portion of a subscription period in certain exceptional circumstances, such as:
- Extended service outages (lasting more than 48 hours)
- Technical issues that significantly impair the core functionality of our service
- Severe illness or other extenuating personal circumstances (documentation may be required)
Such refunds are provided at our discretion and are considered on a case-by-case basis.
2. One-Time Purchase Refunds
2.1 Premium Reports and Analysis
For one-time purchases of premium reports, market analysis, or other downloadable content:
- We offer refunds within 24 hours of purchase if the content has not been accessed or downloaded.
- Once the content has been accessed or downloaded, no refunds will be provided.
- If a report contains significant factual errors or technical issues that render it unusable, please contact our support team within 48 hours of purchase for assistance or a potential refund.
2.2 Custom Valuation Services
For custom valuation services or personalized consulting:
- If you cancel before work has begun, we will refund 100% of your payment.
- If you cancel after work has begun but before delivery, we may provide a partial refund based on the work completed.
- Once the custom service has been delivered, no refunds will be provided unless the deliverable fails to meet the agreed-upon specifications.
3. Ineligible for Refunds
The following are not eligible for refunds:
- Subscription fees beyond the 7-day money-back guarantee period (except in exceptional circumstances)
- Accessed or downloaded digital content
- Services that have been fully delivered according to specifications
- Accounts that have violated our Terms and Conditions
- Payments made more than 60 days prior to the refund request (except where required by applicable law)
4. Refund Process
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at support@cs2inventory.com or through the contact form on our website.
- Include the following information in your request:
- Your registered email address
- Date of purchase
- Order or transaction ID (if available)
- Reason for requesting a refund
- Any relevant details or documentation supporting your request
- Our support team will review your request and respond within 2 business days.
- If your refund is approved, the payment will be processed within 5-10 business days, depending on your payment method.
5. Refund Method
Refunds will be issued using the same payment method used for the original purchase whenever possible. Please note the following:
- Credit card refunds typically appear on your statement within 5-10 business days.
- PayPal refunds are usually processed within 1-3 business days.
- Bank transfers may take 7-14 business days to process.
- In some cases, we may issue refunds as service credits if the original payment method is no longer available or if you prefer this option.
6. Chargeback Policy
We encourage you to contact our support team before initiating a chargeback with your payment provider. Chargebacks filed without first attempting to resolve the issue with our support team may result in:
- Immediate termination of your account
- Prohibition from using our services in the future
- Additional administrative fees where permitted by law
7. Pricing Errors
If a service is incorrectly priced due to a system error or human mistake, we reserve the right to:
- Cancel the order and provide a full refund
- Contact you for instructions before processing your payment
- Honor the incorrect price at our discretion
8. Changes to This Policy
We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
9. Contact Us
We are committed to fair and transparent business practices and will do our best to resolve any issues in a satisfactory manner.